Privacy Policy

At Tecpinion (“Tecpinion”, “Company”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Tecpinion collects, uses, stores, shares, and protects personal information when you visit our website, use our products or services, communicate with us, submit information through our forms, or otherwise interact with us.

Website: https://www.tecpinion.com/

Registered Address: Tecpinion, above Kotak Mahindra Bank, LIG Square, Indore, Madhya Pradesh 452011

Privacy Contact: privacy@tecpinion.com

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent, we will obtain it in accordance with applicable requirements.

1. Scope of This Privacy Policy:

This Privacy Policy applies to personal information collected through:

 Our website and related web pages;
 Contact, enquiry, registration, subscription, or other online forms;
 Our products, software, platforms, and services;
 Communications with our employees, representatives, and support teams;
 Marketing and promotional communications;
 Events, webinars, demonstrations, and other business interactions; and
 Other interactions in which this Privacy Policy is presented or referenced.

This Policy does not apply to third-party websites, applications, products, or services that may be accessible through links on our website. Those third parties are responsible for their own privacy practices.

2. Information We Collect:

Depending on how you interact with Tecpinion, we may collect the following categories of personal information.

2.1 Information You Provide Directly:

You may provide us with information such as:

 Full name;
 Email address;
 Telephone or mobile number;
 Company or organisation name;
 Job title or professional role;
 Business or industry information;
 Country or location;
 Information contained in enquiries, messages, feedback, or support requests;
 Information submitted through forms;
 Information you provide when requesting a product demonstration, quotation, consultation, or other service;
 Account or registration information, where applicable; and
 Any other information you voluntarily provide to us.

Please do not provide sensitive personal information unless it is specifically requested and necessary for the relevant service.

2.2 Information Collected Automatically:

When you visit or interact with our website, we may automatically collect certain technical and usage information, including:

 IP address;
 Browser type and version;
 Device type;
 Operating system;
 Device identifiers;
 Language and regional settings;
 Referring website or URL;
 Pages viewed;
 Date and time of visits;
 Session duration;
 Links and buttons clicked;
 General website interaction information;
 Approximate location derived from technical information; and
 Other diagnostic, security, and performance information.

We may collect this information through server logs, cookies, pixels, tags, analytics tools, and similar technologies.

2.3 Information From Third Parties:

Where permitted by applicable law, we may receive information about you from third parties, such as:

 Business partners;
 Service providers;
 Marketing platforms;
 Publicly available sources;
 Professional or business networks; and
 Organisations with which you are affiliated.

We will use such information in accordance with applicable law and this Privacy Policy.

3. How We Use Personal Information:

We may process personal information for the following purposes:

3.1 Providing Our Services:

We may use information to:

 Provide products and services requested by you;
 Process enquiries and requests;
 Create or manage accounts, where applicable;
 Provide demonstrations, consultations, or proposals;
 Deliver customer support;
 Communicate with you regarding our services; and
 Perform our contractual obligations.

3.2 Business Communications:

We may use your information to respond to:

 Questions;
 Enquiries;
 Requests for information;
 Support requests;
 Feedback;
 Complaints; and
 Other communications you send to us.

3.3 Marketing:

Where permitted by applicable law, we may use your contact information to send:

 Company news;
 Product and service updates;
 Industry information;
 Events and webinar invitations;
 Educational content;
 Offers and promotions; and
 Other business-related communications.

Where marketing communications require consent, we will obtain appropriate consent before sending them. You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

3.4 Website Analytics and Improvement:

We may analyse website usage and interaction information to:

 Understand how visitors use our website;
 Measure website performance;
 Improve functionality and user experience;
 Identify technical issues;
 Develop new features and services;
 Understand the effectiveness of our content and campaigns; and
 Generate aggregated or statistical information.

3.5 Security and Fraud Prevention:

We may process technical and usage information to:

 Protect our website, systems, networks, and services;
 Detect and prevent fraud, abuse, or malicious activity;
 Investigate security incidents;
 Maintain system integrity;
 Monitor suspicious activity; and
 Enforce our policies and agreements.

3.6 Legal and Regulatory Compliance:

We may process personal information when necessary to:

 Comply with applicable laws and regulations;
 Respond to lawful requests from authorities;
 Establish, exercise, or defend legal claims;
 Protect our legal rights and interests; and
 Fulfil applicable record-keeping obligations.

4. Legal Bases for Processing:

Depending on the jurisdiction and circumstances, we may rely on one or more of the following legal bases:

 Performance of a contract: where processing is necessary to provide requested products or services or to take steps at your request before entering into a contract;
 Consent: where you have provided consent to a specific processing activity;
 Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests;
 Legal obligations: where processing is necessary to comply with applicable law; and
 Other lawful bases: where recognised by the applicable privacy or data-protection laws.

Where we rely on consent, you may withdraw your consent at any time, subject to applicable legal limitations.

5. Cookies and Similar Technologies:

Tecpinion may use cookies and similar technologies to operate, secure, analyse, and improve our website.

Cookies may help us:

 Remember preferences;
 Maintain website functionality;
 Understand visitor behaviour;
 Measure website performance;
 Analyse traffic;
 Improve content and user experience; and
 Support marketing activities, where permitted.

Cookies may include:

 Strictly necessary cookies: required for essential website functionality;
 Functional cookies: used to remember preferences and settings;
 Analytics cookies: used to understand website usage and performance; and
 Marketing cookies: used to support advertising or marketing activities, where applicable.

Where required by applicable law, we will obtain consent before placing non-essential cookies on your device.

You may be able to manage or disable cookies through your browser settings or our cookie-management mechanism, where available. Disabling certain cookies may affect website functionality.

If Tecpinion maintains a separate Cookie Policy, that policy should be read together with this Privacy Policy.

6. How We Share Personal Information:

We do not sell your personal information. We may disclose personal information to third parties where necessary for legitimate business, contractual, legal, or operational purposes.

These parties may include: Service Providers We may use third-party providers for services such as:

 Website hosting;
 Cloud infrastructure;
 Email delivery;
 Customer relationship management;
 Analytics;
 Customer support;
 Cybersecurity;
 Data storage;
 Communication services;
 Marketing technology; and
 Other technology or business-support services.

Such providers may process personal information on our behalf and are expected to maintain appropriate safeguards.

Professional Advisers We may share information with professional advisers, including:

 Lawyers;
 Accountants;
 Auditors;
 Consultants;
 Compliance advisers; and
 Other professional service providers.

Authorities and Legal Recipients We may disclose information where reasonably necessary to:

 Comply with applicable law;
 Respond to valid legal processes;
 Respond to governmental or regulatory requests;
 Protect our rights or property;
 Prevent fraud or other unlawful activity; or
 Protect the safety of individuals.

Business Transactions If Tecpinion is involved in a merger, acquisition, financing, restructuring, sale of assets, corporate reorganisation, or similar transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.

7. International Data Transfers:

Tecpinion and our service providers may process or store personal information in countries other than the country in which you reside.

Where personal information is transferred internationally, we will take reasonable and legally required steps to ensure that the transfer is subject to appropriate safeguards. Depending on the applicable jurisdiction, such safeguards may include:

 Adequacy decisions;
 Standard contractual clauses;
 Data-transfer agreements;
 Appropriate contractual protections; or
 Other safeguards recognised under applicable data-protection law.

8. Data Retention:

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

The appropriate retention period may depend on:

 The purpose for which the information was collected;
 The nature of the information;
 Our relationship with you;
 Contractual requirements;
 Legal and regulatory obligations;
 Dispute-resolution requirements;
 Security requirements; and
 Our legitimate business needs.

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.

9. Security of Personal Information:

Tecpinion takes reasonable technical and organisational measures designed to protect personal information against:

 Unauthorised access;
 Unauthorised disclosure;
 Loss;
 Misuse;
 Alteration;
 Destruction; and
 Other unlawful or unauthorised processing.

Depending on the nature of the information and our systems, security measures may include access controls, encryption, authentication mechanisms, monitoring, secure infrastructure, backups, and organisational safeguards. However, no method of transmission or electronic storage can be guaranteed to be completely secure. You should also take reasonable steps to protect your accounts, devices, passwords, and other information.

10. Your Privacy Rights:

Depending on where you live and which privacy laws apply to you, you may have certain rights concerning your personal information.

These may include the right to:

 Request access to personal information we hold about you;
 Request correction of inaccurate or incomplete information;
 Request deletion of personal information;
 Request restriction of processing;
 Object to certain processing activities;
 Request portability of certain personal information;
 Withdraw consent where processing is based on consent;
 Opt out of marketing communications; and
 Lodge a complaint with a competent data-protection or supervisory authority.

These rights may be subject to exceptions and limitations under applicable law. To exercise a privacy right, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests. This is intended to protect your personal information from unauthorised access.

11. Marketing Communications:

If you have opted in to receive marketing communications from Tecpinion, you may receive information about our products, services, events, publications, or other business activities. You may opt out at any time by:

 Clicking the unsubscribe link in a marketing email;
 Updating your communication preferences, where available; or
 Contacting us directly.

Please note that even if you opt out of marketing communications, we may still send non-promotional communications where necessary, such as service-related, transactional, security, or legal notices.

12. Third-Party Websites and Services:

Our website or communications may contain links to third-party websites, applications, or services. Tecpinion is not responsible for the privacy practices, security, content, or policies of those third parties. We encourage you to review the privacy policy of any third-party service before providing personal information to it.

13. Children’s Privacy:

Our website and services are intended for a general audience and are not knowingly directed toward children where prohibited by applicable law. We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If you believe that a child has provided personal information to us, please contact us so that we can assess and, where appropriate, take reasonable steps to delete the information.

14. Automated Decision-Making and Profiling:

Unless specifically stated otherwise for a particular service, Tecpinion does not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals. If this changes, we will provide additional information and protections where required by applicable law.

15. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect:

 Changes to our services;
 Changes to our business practices;
 Changes in technology;
 Changes in applicable laws or regulations; or
 Other operational or privacy requirements.

When we update this Policy, we will publish the revised version on our website and update the Last Updated date. Where required by applicable law, we will provide additional notice or obtain consent for material changes. We encourage you to periodically review this Policy to remain informed about how we protect your personal information.

16. Contact Us:

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you wish to exercise an applicable privacy right, please contact us:

Tecpinion Address: Tecpinion, above Kotak Mahindra Bank, LIG Square, Indore, Madhya Pradesh 452011

Email: privacy@tecpinion.com

Website: https://www.tecpinion.com/

For security-related concerns, please contact: Security Contact: security@tecpinion.com We will make reasonable efforts to respond to privacy requests within the period required by applicable law.

17. Jurisdiction-Specific Rights:

Depending on where you are located, additional privacy rights or disclosures may apply. If Tecpinion is subject to specific privacy laws in a particular jurisdiction, including applicable Indian data-protection requirements, the EU/EEA General Data Protection Regulation (GDPR), UK data-protection legislation, US state privacy laws, or other applicable regimes, Tecpinion may provide additional notices, rights, or mechanisms as required by those laws. Where there is a conflict between this Privacy Policy and a mandatory requirement of applicable privacy law, the mandatory legal requirement will prevail.

End of Privacy Policy